Introduction

At Sovantir, we believe your personal information deserves the same care and attention we put into crafting each individual flower bouquet. This privacy policy explains how we collect, use, and protect your data when you visit our website or use our services.

We operate under Azerbaijan's data protection regulations while maintaining international standards for privacy protection. Your trust matters to us, and we want you to understand exactly what happens with your information.

Information We Collect

When you interact with Sovantir, we collect different types of information to provide you with personalized floral arrangements and excellent service:

• Contact Information: Name, email address, phone number, and delivery address for order processing and communication
• Order Details: Flower preferences, occasion information, special requests, and delivery instructions
• Payment Information: Billing details processed securely through our payment providers (we don't store complete credit card numbers)
• Website Usage: IP address, browser type, pages visited, and time spent on our site for improving user experience
• Communication Records: Email correspondence, phone conversations, and feedback you provide to us

How We Use Your Information

Your information helps us create beautiful floral experiences tailored specifically for you. Here's how we use what you share with us:

• Processing and fulfilling your flower orders, including coordination with our florists and delivery partners
• Sending order confirmations, delivery updates, and care instructions for your arrangements
• Personalizing your experience based on previous orders and stated preferences
• Improving our website functionality and developing new services
• Responding to your questions, concerns, and service requests promptly
• Sending occasional updates about seasonal flowers, special occasions, and exclusive offers (only if you opt in)

Your Rights and Choices

Under Azerbaijan law and our commitment to transparency, you have several rights regarding your personal data:

Data Security

We protect your information using multiple layers of security appropriate for a business handling personal and financial data:

Data Retention

We keep your information only as long as necessary to provide services and comply with legal requirements:

Sharing Your Information

We share your data only when necessary to fulfill your orders or as required by law. Here's when and how we might share your information:

• Delivery Partners: We share delivery addresses and contact information with our trusted courier services to ensure your flowers reach you
• Payment Processors: Financial information is shared securely with payment providers to process your transactions
• Florist Network: Order details and preferences may be shared with partner florists who help create your arrangements
• Legal Requirements: We may disclose information if required by Azerbaijan law enforcement or court orders
• Business Operations: Anonymous, aggregated data may be shared with analytics providers to improve our website and services

We never sell your personal information to third parties for marketing purposes, and we require all our partners to maintain appropriate data protection standards.

International Transfers

Some of our service providers may be located outside Azerbaijan, particularly for payment processing and website hosting services. When we transfer your data internationally, we ensure appropriate safeguards are in place through contractual protections and by working only with providers that maintain adequate data protection standards.

We primarily work with providers in the European Union and countries with recognized data protection frameworks to ensure your information remains protected regardless of where it's processed.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our services:

• Essential Cookies: Required for basic website functionality, including your shopping cart and order process
• Performance Cookies: Help us understand which pages are most useful and how we can improve the site
• Preference Cookies: Remember your choices like language settings and previous flower preferences
• Marketing Cookies: Used only with your consent to show relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser, though disabling essential cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

We'll always maintain the date of the most recent update at the top of this policy, and we encourage you to review it periodically to stay informed about how we're protecting your information.