Service Limitations and Expectations

Our individual flower bouquet creation services are provided with professional care and attention to detail. However, we want to set realistic expectations about what we can and cannot guarantee. Fresh flowers are natural products that vary in availability, appearance, and longevity based on seasonal conditions, supply chain factors, and individual flower characteristics.

While we strive to match your vision as closely as possible, exact replication of designs may not always be achievable due to flower availability, size variations, and natural color differences. We reserve the right to make appropriate substitutions using flowers of equal or greater value when necessary to maintain the overall aesthetic and quality of your arrangement.

Professional Advice and Recommendations

Our team provides suggestions and recommendations based on experience and knowledge of floral design principles. These recommendations represent our professional opinion but should not be considered the only acceptable approach to your floral needs. Personal preferences, specific occasions, and individual circumstances may warrant different choices than those we suggest.

Any advice regarding flower selection, color combinations, or arrangement styles reflects our artistic perspective and professional experience. You're always free to make different choices, and we'll work with your preferences to create something beautiful within the constraints of what's practical and available.

Delivery and Timing Considerations

Delivery times are estimated based on our experience and current capacity. While we make every effort to meet agreed-upon delivery windows, factors beyond our control may occasionally cause delays. These can include traffic conditions, weather events, building access restrictions, or unexpected volume during peak seasons.

For time-sensitive occasions, we recommend discussing backup plans during the ordering process. Our team will communicate promptly if we anticipate any delivery challenges, but we cannot be held responsible for circumstances genuinely outside our reasonable control.

Same-day delivery requests are accommodated when possible but depend on current workload and flower availability. Rush orders may involve additional fees to cover expedited sourcing and preparation requirements.

Quality Standards and Satisfaction

We maintain high standards for flower freshness and arrangement quality. All flowers are inspected upon arrival and again during arrangement preparation. However, the natural variability of fresh flowers means that minor imperfections or differences from perfect specimens are normal and expected.

If you're genuinely dissatisfied with the quality of your arrangement, please contact us within 24 hours of delivery. We'll work with you to address legitimate quality concerns, though normal flower characteristics like slight petal browning, natural size variations, or typical aging don't constitute quality issues.

Customer satisfaction is important to us, but we also need to maintain realistic expectations about what constitutes reasonable quality for fresh flower arrangements.

Pricing and Payment Terms

Quoted prices are based on current flower market conditions and may be subject to adjustment if significant price fluctuations occur between order placement and fulfillment. We'll always discuss any necessary price changes with you before proceeding with your order.

Custom arrangements are priced based on flower selection, complexity, size, and time requirements. Final pricing may vary slightly from initial estimates if design modifications are requested or if premium flowers are selected during the consultation process.

Payment terms and cancellation policies are discussed during order placement. We require reasonable advance notice for cancellations to avoid charges for flowers already purchased or significant preparation work already completed.

Allergies and Sensitivity Considerations

Many flowers, pollens, and plant materials can trigger allergic reactions or sensitivities in some individuals. We're happy to discuss flower selections that might be more suitable for people with known sensitivities, but we cannot guarantee that any arrangement will be completely allergen-free.

Please inform us of any known allergies or sensitivities during the consultation process so we can make appropriate recommendations. However, the responsibility for managing personal health conditions remains with the customer.

Liability Limitations

Our liability is limited to the value of the floral arrangement purchased. We cannot be held responsible for consequential damages, missed occasions due to delivery delays, or personal reactions to flower materials beyond our reasonable control.

While we take appropriate care in handling and arranging flowers, we're not responsible for damage to property caused by water, pollen, or other natural flower characteristics when arrangements are used in customer locations.

This limitation of liability reflects the practical realities of working with natural, perishable products and helps us maintain fair pricing for our services.